All orders (except for pre-orders) take between 2-5 days to process singles, 5, 10, and samplers pack and ship out. Whole boxes take 5-7 days to pick, pack, and ship. All this can vary due to when the order is placed. Sometimes orders will come faster than expected. When your order is shipped an email with the tracking number will be sent to you. Delivery times can vary so we encourage you to track your package with the tracking number provided to see the most up-to-date tracking information regarding your order.
Sometimes the emails from @zealcigars.com will go into your “spam folder” or “junk folder” automatically so please check there. We also send emails with tracking numbers once your order is shipped and/if there are any issues with your address or order so please be sure to mark [email protected] a safe email to receive emails from so you don’t miss any important information!
Zeal Cigars is not currently shipping internationally. However, we are working to ship internationally in the future. Once we are able to ship internationally, this section of the FAQ page will be updated with the counties to which we will ship.
Currently, we do not accept PayPal. However, we accept all major credit cards on our website for your convenience.
At Zeal Cigars we strive for 100% quality on all of our orders, but alas we are humans that pack up the orders and do occasionally make mistakes. If there is an issue with your order, please email our customer service team with the issue at [email protected] Please include any/all relevant pictures related to the issue in order to help us better understand the problem.
Zeal Cigars has done charity events, weddings and has been approached to do several others. We love the idea of sharing our passion for cigars at events; however, because our staff is limited right now, we must be selective. If you are interested in Zeal Cigars to be at your next event or wedding please contact Bradley at [email protected] or Kari at [email protected].
Unfortunately, no. When you place an order with Zeal Cigars, you receive an email once that order is shipped with the tracking number. If you track your order and it says "in transit" there is nothing we can do; you will need to contact USPS customer service at 1-800-ASK-USPS® (1-800-275-8777) or contact your local Post Office for more information.
You will need to document the damages to the outside of the package and inside to the products thoroughly. You will need to do this with photos and email them along with a description of what happened to [email protected] Zeal Cigars will then file a claim with USPS/UPS and make sure you get your intended order sent to you and follow up with you on next steps.
You will need to contact USPS customer service at 1-800-ASK-USPS® (1-800-275-8777) or contact your local Post Office as they will need to put a trace on the package since it says it was delivered and yet you don't have it. Once you have resolution from the Post Office, if you need to follow up with Zeal Cigars, please email us at [email protected] with information about the situation and resolution.
Absolutely! We will happily ship packages to Military Mail APO (Army/Air Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office) using the USPS. If you are shipping to one of these address, please ensure the address is correct and complete when filling out the order form.
Please let us know by filling out the form below.
By clicking the "Accept" button you are confirming that you are 21 years of age or older. You are also agreeing to our Terms & Conditions, Privacy Policy and to our use of cookies for a better browsing experience.
